Terms & Conditions – New World Enterprise B.V.

Company Details:
New World Enterprise B.V.
Warehouse and visiting address: Stationsweg 28, 1382 AB Weesp
Phone: +31 (0)6 25 181 438
Email: info@woocares.com
KvK (Chamber of Commerce) number: 33250867
Website: www.woocares.com

WOO is a trademark of NEW WORLD ENTERPRISE B.V., Reflecting the company’s commitment to quality and innovation in its products.

1. Terms & Definitions

For the purpose of these Terms & Conditions, the following terms shall have the meanings stated below:

• New World Enterprise B.V.: The legal entity responsible for the operation of the Website and fulfillment of Agreements.
• WOO | Worlds Of Opportunities is a trademark of NEW WORLD ENTERPRISE B.V., Reflecting the company’s commitment to quality and innovation in its products.
• Website / Site: www.woocares.com, including all  subdomains, webpages, and associated digital platforms.
• Customer / Buyer: Any individual or legal entity that registers or purchases goods or services through the Website.
• Goods / Products: Any physical or digital product offered, displayed, or sold via the Website.
• Services: Any additional services provided by New World Enterprise B.V., including customer support, delivery, warranties, and after-sales support.
• Agreement: Any legally binding agreement between New World Enterprise B.V. and the Customer, including orders, contracts, or purchase agreements.
• Terms & Conditions: This document, including all updates, amendments, and related policies (e.g., Privacy Policy, Return Policy, Shipping Policy) published on the Website.
• Force Majeure: Any event outside the control of New World Enterprise B.V., including natural disasters, pandemics, strikes, governmental restrictions, cyberattacks, or supply chain disruptions.

2. Applicability of Terms

1. These Terms & Conditions apply to all offers, agreements, orders, and deliveries made by New World Enterprise B.V.
2. Any terms or conditions provided by the Customer that deviate from these Terms will only be binding if explicitly confirmed in writing by New World Enterprise B.V.
3. The Customer is deemed to have read and accepted these Terms & Conditions upon registering on the Website or placing an order.

3. Pricing, Taxes, and Information

1. All prices on the Website or in written materials are inclusive of VAT unless stated otherwise.
2. Prices do not include shipping, customs, import duties, or any additional fees unless explicitly stated.
3. New World Enterprise B.V. strives to maintain accurate information regarding product specifications, prices, and availability; however, errors may occur.
4. Images on the Website are indicative; actual products may differ in color, size, or minor design details.
5. Prices and product availability are subject to change without notice.

4. Ordering and Acceptance of Agreement

1. An Agreement is concluded once the Customer accepts an offer and it meets the conditions set by New World Enterprise B.V.
2. Electronic acceptance will be confirmed immediately via email; until confirmation, the Customer may cancel the order.
3. New World Enterprise B.V. reserves the right to refuse orders or cancel any order if incorrect personal details are provided, if the product is unavailable, or in case of suspected fraud.
4. The Customer is responsible for providing accurate and complete information during registration and ordering.

5. Registration and Account Security

1. Registration on the Website is optional but recommended for a full-service experience.
2. Customers must choose a secure username and password and are responsible for maintaining confidentiality.
3. New World Enterprise B.V. assumes that any activity on the account is performed by the registered Customer.
4. Customers must immediately notify New World Enterprise B.V. if they suspect unauthorized use.

6. Delivery and Shipping

1. Orders will be processed and shipped as soon as possible. Third-party couriers may be used.
2. Delivery times are stated on the Website; if not, delivery occurs within 30 days of order acceptance.
3. If delivery is delayed, the Customer may accept a revised date or cancel the order without cost.
4. Risk of loss or damage transfers to the Customer upon delivery at the specified address.
5. If a product is out of stock, a similar product may be provided, or the Customer may cancel the order at no cost.
6. International shipments may be subject to customs inspections and additional charges.

7. Returns, Cancellation, and Refunds

1. Applies only to private Customers, not corporate buyers.
2. Customers may cancel within 14 calendar days of receipt of the goods, paying only for return shipping.
3. Products must be returned in their original condition; only minimal handling is allowed to assess suitability.
4. Refunds will be issued within 10 days of receiving the returned goods.
5. Customized, perishable, or hygiene-sensitive products may not be eligible for return, unless defective.
6. Return procedures and instructions are available on the Website and must be followed to process refunds.

8. Payment

1. Payment methods available are displayed during checkout and may be updated at New World Enterprise B.V.’s discretion.
2. Customers must follow payment instructions exactly; failure to do so may result in order cancellation.
3. All payments must be authorized; New World Enterprise B.V. reserves the right to verify payment details before processing orders.

9. Guarantee and Warranty

1. Applies to private Customers.
2. Standard guarantee period: 1 year from delivery.
3. Products comply with the Agreement, product specifications, and legal requirements.
4. Guarantee is void in cases of misuse, negligence, improper maintenance, or violation of instructions.
5. Upcycled or sandblasted products may have minor irregularities, which are not grounds for claims.
6. Customers must report defective products within 10 days.
7. New World Enterprise B.V. may repair, replace, refund, or cancel orders for defective products at its discretion.

10. Complaints Procedure

1. Complaints may be submitted by email, phone, or post.
2. Acknowledgment of receipt will occur within 5 days.
3. A substantive response or resolution will follow promptly, with timelines communicated to the Customer.
4. If unresolved, the Customer may escalate the complaint per the dispute resolution procedures.

11. Liability

1. Liability is limited to the amount paid for the product.
2. New World Enterprise B.V. is not liable for indirect, consequential, or incidental damages (loss of income, profits, data, or work interruption).
3. Liability applies only in cases of intentional misconduct or gross negligence.
4. Customers must notify New World Enterprise B.V. within 10 working days for claims.
5. Force majeure events release New World Enterprise B.V. from liability.

12. Intellectual Property

1. All Website content, logos, text, images, and software are protected by copyright and trademarks of New World Enterprise B.V. or its partners when given permission .
2. Customers may not copy, distribute, or modify content without prior written consent.
3. User-generated content, if allowed, grants New World Enterprise B.V. a non-exclusive license to use, reproduce, or display it.

13. Privacy and Data Protection

1. Personal data is handled per the Privacy Policy.
2. Customer data may be used for order fulfillment, communication, marketing (with consent), and analytics.
3. New World Enterprise B.V. ensures GDPR compliance, data security, and limited data retention.

14. Force Majeure

1. New World Enterprise B.V. is not liable for failure or delay due to Force Majeure events, including:
   • Natural disasters, pandemics, strikes, wars, cyberattacks, or governmental restrictions.
   • Supply chain disruptions beyond reasonable control.
2. The Customer may cancel the Agreement without penalty if delivery is delayed due to Force Majeure.

15. Governing Law & Jurisdiction

1. Dutch law governs all Agreements.
2. Disputes will be handled by the competent court in the district of New World Enterprise B.V.
3. Invalid or unenforceable clauses do not affect the remainder of these Terms; replacement clauses will match the original as closely as possible.

16. Miscellaneous

1. New World Enterprise B.V. may update these Terms at any time; updated Terms are published on the Website.
2. Continued use of the Website after updates constitutes acceptance of the new Terms.
3. Communications “in writing” include emails where sender identity and content integrity can be verified.
4. These Terms constitute the entire agreement between the Customer and New World Enterprise B.V.

17. Contact

Email: info@woocares.com
Phone: +31 (0)6 25 181 438
Address: Stationsweg 28, 1382 AB Weesp

Orders, Shipping and Returns